Case Study: Smartbit ensures uninterrupted education services for Belgian schools with Puppet

Smartbit guarantees uninterrupted learning for 90% of Flemish-language schools with Puppet

Smartbit, the creator of the Smartschool digital education platform used by most Flemish-language schools in Belgium, faced challenges scaling its IT operations. As its private cloud infrastructure grew, hand-scripted automation provided limited visibility and became inefficient to manage, risking the uninterrupted service required for the country's schools. To address this, they sought a more mature solution from Puppet, upgrading from Open Source Puppet to Puppet Enterprise.

Implementing Puppet Enterprise provided Smartbit with centralized control and visibility, replacing custom scripts with the Puppet console for node management. This resulted in drastically reduced reporting time, swift issue diagnosis, and near-immediate detection of agent failures or unexpected changes. The Puppet solution improved team collaboration, enabled faster and less error-prone deployments, and allowed a new team member to become productive within weeks, ensuring reliable service for their expanding user base.

Smartbit (Smartschool)