Case Study: LV= achieves fewer high-priority incidents and faster IT operations with Puppet Enterprise

LV= cuts high-priority incidents to zero for a month with Puppet

LV=, a major UK insurance company, faced significant challenges in managing its large and diverse IT infrastructure of over 1,000 nodes. Their manual processes, which included hand-crafted server builds and Word-based documentation, were prone to errors, led to constant rework, and resulted in frequent high-priority incidents. This left their IT team bogged down with firefighting instead of focusing on strategic work, while also struggling with inefficient auditing and compliance reporting.

By implementing Puppet Enterprise, LV= automated its infrastructure management. The solution provided consistent builds, automated change management, and human-readable reports for auditors. This resulted in a dramatic drop in high-priority incidents, including one entire month with none. The entire IT team regained time for higher-value work, change management was streamlined, and they gained a secure, proven solution that delivered greater business value.

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