Case Study: Encore Technologies cuts repeat task time from 30 minutes to 90 seconds with Puppet

Encore Technologies cuts repeat developer tasks from 30 minutes to 90 seconds with Puppet

Encore Technologies, an IT services provider, faced challenges with inefficient manual workflows and a lack of control over its patching processes using tools like SCCM and Satellite. These tools were inflexible and led to hours of troubleshooting, creating a need for an automation solution to handle ad hoc tasks and reduce human error. The company turned to vendor Puppet to address these issues.

Using Puppet's automation tool Bolt, Encore Technologies streamlined its operations. The solution enabled them to automate tasks such as patching, drastically reducing the time for developer tasks from 30 minutes to 90 seconds. This resulted in a significant reduction of critical "Priority 1" client emergencies, from multiple per day to just one per year for one client, and allowed for faster employee onboarding.

Encore Technologies