Case Study: Disney achieves dramatically faster deployments and reduced human errors with Puppet

Disney - Customer Case Study

The Walt Disney Company, a global media leader, faced the common challenge of modern IT organizations: delivering faster, more reliable digital experiences while maintaining scale and stability for its “guests.” Siloed development and operations teams made deployments slow and error-prone, threatening time-to-market and the consistent experience Disney demands across websites, parks, and media properties.

Disney shifted to a DevOps model by rebranding ops as embedded “systems engineers,” investing in automation and infrastructure-as-code (Puppet, Chef, CI, cloud), and creating cross-team forums to keep practices aligned. The results were dramatic: deployment times fell from days or hours to minutes, auto-scaling handled hundreds of servers in minutes, human errors dropped by as much as 95% in some units, and disaster-recovery stacks were deployed to 200 servers in five minutes—transforming speed, consistency, and operational resilience.

Disney

Jason Cox

Director of Systems Engineering