Case Study: 1-800-Flowers achieves rapid cloud provisioning and cost-efficient scalability with Puppet

1-800-Flowers.com Configuration Management, Security & Cloud Operations with Puppet

1-800-Flowers.com, a longtime online retail leader, needed to handle huge seasonal spikes (Mother’s Day, Valentine’s) without keeping costly excess capacity year-round. Managing multiple brands and complex application stacks made manual provisioning slow and error-prone, and the company also had stringent PCI and Sarbanes‑Oxley compliance requirements to meet.

The company adopted Puppet Enterprise to automate cloud provisioning/deprovisioning, standardize configurations as code, and enable self-service for teams. The result: faster cloud ramp-up (shrinking multiweek builds toward days), reduced configuration drift, quicker security remediation, easier PCI/SOX compliance, freed engineering time for higher-value work, and more scalable, cost-efficient operations.

1-800-Flowers

Magesh Ruthrapathy

Vice President of IT