Case Study: Inteleos improves SLA performance and quality outcomes with Pumex Computing IT staff augmentation

Inteleos - Customer Case Study

Inteleos, a global not-for-profit community serving over 123,000 medical professionals, faced a significant challenge following an internal re-organization. The move of their development support team to other projects caused technical debt and backlogged issues to pile up, leading to a major increase in internal SLAs. To address this, Inteleos partnered with Pumex Computing to leverage their IT staff augmentation services for a solution.

Pumex Computing quickly provided developers, QA testers, and business analysts to ramp up capacity. This allowed Inteleos to finally meet their SLAs for time to first response and resolution, while internal customer satisfaction jumped from 3 to 5 stars. Measurable impacts included a 27% increase in applications passing coding standards and a rise to 71% of applications being set up in UAT and QA tested. Pumex has since become a trusted partner for Inteleos.

Inteleos