Case Study: Citizens Advice Scotland achieves greater usability and a stronger brand with Pulsion's website and case management redevelopment

Citizens Advice Scotland improves case management usability with Pulsion

Citizens Advice Scotland faced the challenge of modernizing their legacy CASTLE case management system and website. They needed a full UI redevelopment and redesign to improve usability, ensure mobile compatibility, and integrate with a new parallel system. To address this, they partnered with Pulsion Technology for an extensive rewrite and overhaul.

Pulsion implemented the solution using an Agile Scrum framework and technologies including Angular, C#, and AWS. The result was a completely rebranded and responsive system that led to greater accuracy of information, reduced paper use, improved collaboration, and significant process efficiency savings for Citizens Advice Scotland.

Citizens Advice Scotland