Case Study: University of Auckland Business School achieves maximum uptime and proactive mobile monitoring with Pulseway

The University Of Auckland Business School Can Now Provide Maximum Uptime For Users

Eugene Chan, Deputy Director Digital Services at the University of Auckland Business School, needed a way to ensure maximum uptime for more than 150 physical and virtual servers and hundreds of virtual desktops that support ~12,000 students and 600 faculty/staff. Tired of reacting to user calls and hauling laptops to find Wi‑Fi, the school adopted Pulseway Enterprise Server (Pulseway) — a smartphone‑based monitoring and management tool — to enable 24x7 proactive oversight regardless of location.

Pulseway delivered a lightweight, quick-to-install mobile dashboard and alerting system that lets the team spot and fix issues before users notice. With Pulseway the Business School runs remote management from smartphones, increased user satisfaction, reduced IT workload, and achieved near‑negligible deployment cost (they purchased a 100‑user license). Pulseway’s proactive alerts and easy management materially improved uptime and response times for the university’s critical infrastructure.

University of Auckland

Eugene Chan

Deputy Director Digital Services