Case Study: Spicy Support achieves faster, on-the-go ticket resolution and lower costs with Pulseway

Spicy Support switches from Atera to Pulseway

Spicy Support, an MSP run by Phil Law and two engineers, was struggling to juggle many endpoints with a small team after moving away from Pulseway to Atera; Atera’s poor mobile UI and limited functionality made it hard to get a clear overview of client infrastructure and to respond quickly. Needing to restore fast, on-the-go service delivery, Spicy Support returned to Pulseway RMM and its Pulseway mobile app.

Pulseway delivered an intuitive mobile experience, push notifications and Automation Scripts (batch and PowerShell) that let the team run commands, create admin users and resolve issues from anywhere — for example clearing disk-space problems in about 30 seconds. By using Pulseway, Spicy Support cut time‑per‑ticket, reduced overheads from manual remoting, sped up IT support response times and restored proactive, value-for-money service delivery.

Spicy Support

Phil Law

Managing Director