Case Study: Schneider & Associates achieves rapid remote IT issue resolution from any device with Pulseway

Pulseway gives Schneider & Associates the flexibility to quickly resolve their IT issues outside of the office from any device

Schneider & Associates, a family‑owned Florida insurance agency, needed a way for their sole IT administrator, Mike Dixon, to monitor and fix systems remotely—especially during periods when his Multiple Sclerosis prevented him from coming into the office. They chose Pulseway for its remote monitoring and Pulseway Remote Desktop capabilities, which promised full functionality, low cost, and the ability to manage endpoints from any device.

Pulseway implemented its RMM and Remote Desktop solution so Mike can instantly access users’ machines, deliver non‑intrusive support, and resolve issues quickly, minimizing downtime for staff. After more than two years using Pulseway, Schneider & Associates reports critical machines remain operational, faster recovery times, appreciative user feedback, and a noticeably easier workload for their single IT administrator.

Schneider & Associates

Mike Dixon

IT Administrator