Case Study: Caritas Vienna achieves proactive 24/7 IT management and reduced downtime with Pulseway

Pulseway Enables Caritas Vienna To Proactively Manage Critical Systems

Caritas Vienna, one of Austria’s largest NGOs with about 4,500 employees and 10,000 volunteers, faced the challenge of securely managing a large, distributed IT estate—120 servers, 45 VMware hosts, two data centers, ~1,700 users, 160 field offices, 350 notebooks and 170 data lines—with only five IT administrators. To provide 24/7 remote monitoring and control, they chose Pulseway Enterprise as their RMM solution.

Pulseway enabled Caritas Vienna’s admins and standby staff to receive push notifications and manage mission‑critical systems from smartphones and tablets—rebooting services, resetting Active Directory passwords and remotely wiping stolen laptops—so the five-person team could proactively fix issues regardless of location. By using Pulseway, Caritas Vienna dramatically reduced IT support costs and infrastructure downtime, saved time, and freed their IT professionals from a centralized control point.

Caritas Vienna

Josef Himmelbauer

Chief Information Officer