Case Study: CareTech Solutions achieves immediate resolution of critical IT issues from smartphones with Pulseway

Pulseway Empowers CareTech To Solve Critical IT Issues Immediately From Their Smartphones

CareTech Solutions, which provides bespoke IT services to hospitals and higher education institutions (including SLV Regional Medical Center), needed a monitoring solution that delivered immediate alerts and allowed support staff to take action remotely. CareTech chose Pulseway after basic utilities proved insufficient — those tools only pinged when servers were unreachable and offered no way to remediate issues from outside the office.

Pulseway deployed its securely encrypted mobile monitoring and management platform, giving administrators real‑time alerts and the ability to reboot servers, run tasks, reset passwords and more from smartphones or tablets within minutes. As a result, CareTech Solutions’ admins now use mobile devices as their first line of support, can operate beyond a 10‑mile radius of the hospital, monitor servers via a shared dashboard, and provide 24x7 support at a fraction of the usual cost — substantially improving response times and operational flexibility.

CareTech Solutions

Brian Heersink

System Administrator