Case Study: Global PC achieves proactive problem resolution and superior after-sales service with Pulseway

Global PC Use Pulseway To Resolve Problems Long Before They Have Any Impact On Their Business

Global PC, a Christchurch-based computer sales and support firm, needed a high-level managed monitoring system to differentiate its after-sales service and avoid costly, slow-to-deploy legacy IT tools. They adopted Pulseway’s mobile-first monitoring platform to instantly and accurately monitor the health of client machines and give administrators real-time visibility and control from a smartphone.

Pulseway was deployed in hours to provide continuous monitoring and remote management—letting Global PC view server loads, memory and CPU use, apply Windows updates, and clear stuck print jobs without dispatching a technician. As a result, Global PC can detect and resolve issues long before they impact business, improve client confidence, reduce onsite visits, and deliver faster, more reliable support using Pulseway.

Global PC

Austin Ellis

Director