Case Study: City of Boroondara improves project governance and reporting with Pulse Software

City of Boroondara improves project reporting in 9 months with Pulse Software

The City of Boroondara faced a challenge with its previous corporate planning system, which lacked reporting capabilities and required extensive administrative work. This inefficient system made it difficult to navigate, link projects to actions, and produced a high volume of user enquiries, preventing the corporate reporting team from focusing on producing quality reports. To address this, they implemented the Corporate Planning & Reporting Module from Pulse Software.

Pulse Software's solution provided a simple interface that required minimal training and integrated with existing processes. The module revolutionized the city's reporting by linking projects to actions and offering greater flexibility. The results included significantly improved customer service, faster information updates, and a major reduction in administrative tasks. This shift allowed the team to focus on producing quality reports and enabled easy data extraction for various planning hierarchies and functions. Pulse Software's implementation provided a central information point that minimized risk and retained data integrity.

City of Boroondara