Case Study: Campbelltown City Council improves employee performance management with Pulse Software

Campbelltown City Council - Customer Case Study

Campbelltown City Council, a local government organisation with more than 1,000 employees and contractors, was struggling with a manual and inconsistent employee performance review process that offered little visibility between appraisal periods. The council also lacked alignment between organisational and employee goals, relied on spreadsheets for reporting, and wanted to improve engagement and reduce the sense that reviews were just a tick-box exercise. Pulse Software provided its Pulse Talent employee performance management solution to address these challenges.

With Pulse Software’s Pulse Talent module, Campbelltown City Council moved to an online, continuously accessible performance management workflow that linked employee goals and KPIs to organisational objectives and improved reporting for managers and supervisors. The council eliminated thousands of hours of administrative work and paperwork, gained live visibility into performance and feedback, and created more consistent appraisal practices across the organisation. Pulse Software also enabled better identification of learning and development needs and integration with payroll and financial systems.

Campbelltown City Council

Nicole Jenkins

Executive Manager – People & Performance