Case Study: Ballina Shire Council improves onboarding accountability and reporting with Pulse Software

Ballina Shire Council - Customer Case Study

Ballina Shire Council wanted to move away from a paper-based onboarding process that relied on forms, email chains, and spreadsheets, which created duplication, delays, and inconsistent data capture. The council also needed better accountability and reporting so managers could see task progress, deadlines, and departmental compliance more clearly. Pulse Software’s Onboarding Module was selected to help address these challenges.

Pulse Software implemented a centralised onboarding system with automated workflows, a unified dashboard, enhanced collaboration, and customisable reporting. After a phased rollout and pilot, Ballina Shire Council improved onboarding consistency, reduced delays, and gained real-time visibility into task completion and compliance. The new reporting capabilities helped leaders identify bottlenecks faster and make more data-driven decisions, supporting greater transparency and operational efficiency.

Ballina Shire Council

Carol Ennis

Business Systems Administrators/Analyst