Case Study: Urology Tyler maximizes revenue and restores operations with Pulse's Practice Management Solution

Urology Tyler Maximizes Revenue with Pulse’s best-in-class Practice Management Solution

Urology Tyler, an eight‑urologist practice in Tyler, Texas that had partnered with Pulse for nearly 20 years, suffered a major revenue disruption after switching to a new EHR in 2015 — in‑house collections fell 50% and outgoing claims were delayed, leaving the practice without payments for six weeks and effectively halting operations.

Pulse built an interface between the new EHR and its PulsePM practice management system so scheduling, patient registration, billing, coding and claims processing could resume; the practice returned to normal operations within eight weeks and just two weeks after contacting Pulse. PulsePM’s automation, specialty coding support, paperless workflows and proactive regulatory guidance improved revenue cycle performance, freed staff to focus on patient experience, and positioned Urology Tyler for continued growth.

Urology Tyler

Melissa Manning

Practice Administrator