Case Study: Virginia Mason Medical Center achieves a 22% decrease in time-to-treatment with Pulsara

Virginia Mason Medical Center - Customer Case Study

Virginia Mason Medical Center, a nonprofit health care system in Seattle, needed to improve real-time communication and coordination for time-sensitive stroke cases where sharing stroke-severity data with multiple team members was inconsistent. To address this challenge they adopted Pulsara, a mobile application designed to streamline team communication and collaboration during emergencies.

Pulsara replaced pagers, faxes, and radios with HIPAA-compliant instant messaging, image transfer, audio clips, and real-time video; implementation began in August 2018 with ED Director Rea Berg championing training and regional engagement. As a result, Virginia Mason reduced stroke time-to-treatment from 41 to 32 minutes (a 22% decrease) and recorded a case with definitive care in 21 minutes (53% faster than the 45-minute benchmark), while also achieving streamlined processes, better resource utilization, and standardized data recording with plans to expand Pulsara to other critical cases.

Virginia Mason Medical Center

Berg

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