Case Study: CHI St. Joseph Health achieves scalable, efficient mass-event triage and patient tracking with Pulsara

Texas EMS Org Leverages Pulsara to Manage Pre-Planned Events

CHI St. Joseph Health, the EMS partner for St. Joseph Health Regional Hospital in Bryan, Texas, was asked on short notice to manage medical response for the large-scale Texas Renaissance Festival and other mass gatherings. Facing hundreds of daily patients and no real-time situational awareness, CHI St. Joseph Health turned to Pulsara’s healthcare communications and logistics platform and the State of Texas barcode wristbands to rapidly scale triage and tracking capabilities.

Using Pulsara with scannable wristbands, caregivers created instant patient channels by scanning barcodes, enabling shared access to patient info, vitals, and documented care across agencies. The solution let CHI St. Joseph Health coordinate thousands of patient encounters over eight weekends — about 150 patients per day at the festival and over 200 patients during a single concert — improved triage and transfer decisions, and delivered the transparency that led TDEM to adopt Pulsara alongside statewide wristbands.

CHI St. Joseph Health

Billy Rice

Market Director