Case Study: Sage Gateshead achieves peace of mind and improved IT resilience with Pulsant

Pulsant provides peace of mind for North Music Trust

Sage Gateshead, the North Music Trust’s flagship music and performance venue, depends on a modern IT estate to keep performances and operations running. With a small in-house ICT team and tight charity budgets, even a single infrastructure failure could be a showstopper, so Sage Gateshead engaged Pulsant for managed networks and ongoing IT support.

Pulsant replaced the entire network, refreshed the LAN and all desktops/laptops, increased data lines, added redundancy, upgraded firewalls and malware protection, and is migrating staff to Microsoft Office 365 while providing out‑of‑hours and first‑line desk support. The result is faster, more resilient systems, daily on‑call assistance that averted a major outage when a switch failed before a concert, and freed the internal team to focus on higher‑level tasks while delivering improved service and planned cost reductions.

Sage Gateshead

Ian Salt

Head of ICT