Case Study: Commerce Casino simplifies workers’ compensation claims tracking with Pulpstream

Commerce Casino Simplifies Claims Milestone Tracking

Commerce Casino, a 24/7 hotel-casino with more than 2,600 employees, needed a better way to manage workers’ compensation claims and inspections. Before working with Pulpstream, HR and Safety & Risk relied on scattered files across folders and servers, creating information silos, manual milestone tracking, duplicated work, and delays in claims resolution.

Pulpstream implemented a custom process management platform that digitized Commerce Casino’s claims workflow with real-time notifications, visible task ownership, shared attachments, and milestone tracking across stakeholders. The solution reduced tedious manual work, improved reporting and collaboration, dissolved department silos, and gave leadership better visibility into root causes and patterns to help prevent injuries and financial losses.

Commerce Casino

Jose L. Garcia

Executive Director of Human Resources