Case Study: Commerce Casino Streamlines Leave of Absence Management with Pulpstream

Commerce Casino Elevates Employee Experience with Streamlined LOA Process

Commerce Casino, a major Los Angeles card room with more than 3,000 employees, needed a better way to manage its high volume of Leave of Absence and time-off requests. Its HR team was dealing with fragmented files, manual reminders, and more than 9 hours spent handling each LOA lifecycle. The casino turned to Pulpstream’s LOA modules and HR process automation platform to replace its cumbersome, partially failed prior system.

Pulpstream implemented a configurable, fully automated leave management workflow for Commerce Casino, including document and letter generation, real-time alerts, and self-service capabilities for employees. The result was a smoother, trackable process that reduced tedious and redundant tasks by 80%, improved FMLA compliance, and helped HR respond faster to changing state and federal requirements.

Commerce Casino

Anna Shakaryan

HR Manager, WC/Leave of Absence Administration