Case Study: 99 Cents Only Stores streamlines leave of absence management with Pulpstream

99 Cents Gets Success with LOA Automation

99 Cents Only Stores, a premier deep-discount retailer with more than 375 stores and 17,000 employees across California, Nevada, Texas, and Arizona, needed to overhaul its leave of absence (LOA) process. As the company expanded, LOA policies varied by location, creating confusion for employees and managers, slowing HR operations, and increasing legal and compliance risk.

To solve this, 99 Cents Only Stores implemented Pulpstream’s no-code LOA automation platform to standardize and digitize leave workflows across all locations. Pulpstream enabled self-service leave requests, automated notifications and approvals, and compliance-based recommendations for local, state, federal, and employer-specific rules. After a three-month implementation, 99 Cents Only Stores eliminated manual recordkeeping, centralized LOA data, improved employee communication, and reduced the time the Benefits team spent on each leave by more than 9 hours over the lifecycle.

99 Cents Only Stores

Ari Sanchez

Director of HR, Benefits