Case Study: ZOLL achieves faster, HIPAA-compliant EMS communication with PubNub

ZOLL streamlines EMS dispatch with robust, secure mobile communication platform

ZOLL, a leader in medical devices and software solutions, wanted to modernize EMS communication with its Respond iOS/Android app. The challenge was to create a real-time messaging experience for dispatchers, paramedics, and hospitals that was fast, reliable, and secure enough for mission-critical healthcare use, while also meeting HIPAA compliance requirements.

PubNub provided the real-time infrastructure, mobile SDKs, and HIPAA-compliant messaging needed to power Respond’s in-app chat, push-to-talk, and communication features. With PubNub, ZOLL launched a production-ready app faster, reduced the need to build backend infrastructure in-house, and delivered chat messages in under 1/10 of a second, helping improve efficiency for EMS agencies and their end users.

Zoll

Jason Brock

Director of Software Development