Case Study: One Call improves healthcare transportation reliability with PubNub

One Call improves schedule adherence by 10% with PubNub

One Call, a leader in medical cost management for workers' compensation, faced the challenge of an inefficient and archaic healthcare transportation system. This resulted in millions of missed medical appointments and billions of dollars in costs annually due to a lack of reliable, real-time communication between patients, drivers, and dispatchers. To solve this, they partnered with SourceFuse to build RelayRIDE and chose PubNub to provide the mission-critical real-time communication platform.

PubNub's solution powered all real-time communication, including push notifications, geolocation streaming, and ride status updates. This enabled One Call to launch their product faster and scale reliably. The results included a 10% improvement in schedule adherence and a 40% reduction in the average cost of trips. PubNub also helped substantially reduce the number of manual confirmation calls required from administrators, leading to major operational efficiencies.

One Call