Case Study: Distillery achieves secure, low-latency MedX messaging and faster app delivery for 23,000+ physicians with PubNub

How PubNub modernized the MedX messaging system for better doctor:doctor chat

MedX is an Australian AHPRA‑compliant secure messaging app that connects physicians for 1:1 chat, file sharing and urgent communication. After launching, MedX—used by more than 23,000 doctors—faced backend instability, client bugs and lacked the infrastructure and domain expertise to scale reliably and expand internationally; Distillery was brought in to rebuild the product and address these challenges.

Distillery integrated PubNub’s globally redundant realtime messaging platform to provide secure, low‑latency messaging and to offload backend complexity, enabling faster delivery of features like a realtime medical newsfeed and automatic message translation (via Amazon Translate + PubNub Blocks). The result was a more reliable, compliant app that reduced development time, improved physician communication and positioned MedX for stress‑free expansion to new markets such as the UK and France.

Distillery

Alexander Timonin

Senior Software Engineer