Case Study: SourceFuse improves schedule adherence by 10% and cuts trip costs by 40% with PubNub

How One Call increased schedule adherence 10% and reduced average cost of trips by 40% with PubNub

One Call, a medical cost-management leader, partnered with SourceFuse to build RelayRIDE and tackle inefficient healthcare transportation that causes missed appointments and added costs. Millions of patients miss care each year due to unreliable rides, and One Call found manual, multi-channel coordination led to missed pickups, wrong locations, penalties and wasted resources.

RelayRIDE combines patient and driver mobile apps, a realtime control dashboard, and Lyft integration, with PubNub powering realtime communication and AWS machine learning for automated alerts and outreach. The platform cut manual confirmation work, scaled rapidly (1,500 rides/day today with plans for 15,000), improved schedule adherence by 10%, and reduced average trip costs by about 40% versus traditional models.

SourceFuse

Kabir Chandhoke

Chief Operating Officer