Case Study: City of Rancho Cucamonga strengthens citizen engagement with PublicInput

How the City of Rancho Cucamonga, CA Builds a Strong Foundation for Citizen Engagement

The City of Rancho Cucamonga, a diverse community in California, faced a significant challenge engaging its residents and stakeholders due to geographic and demographic barriers, including a highway bisecting neighborhoods and a large population of non-English speakers. They sought to move beyond a one-size-fits-all approach to create equitable and accessible engagement opportunities for everyone. To address this, they partnered with the vendor PublicInput.

Using the PublicInput platform, the city implemented a mixed-mode engagement strategy. This included a community relationship management system and demographic-informed outreach tools to better segment and reach residents. PublicInput's solution enabled subscription services, social media integrations, and accessible project listings. This approach yielded strong results, including over 5,000 subscribers to a city newsletter and over 11,000 responses to a festival survey, successfully building a stronger foundation for ongoing citizen engagement.

City of Rancho Cucamonga