Case Study: Unisys achieves improved service efficiency and fewer unnecessary field dispatches with PTC Service Knowledge & Field Service Management

Unisys - Customer Case Study

Unisys, a global information technology company that delivers outsourced and managed services, faced inefficiencies from unnecessary field dispatches and long help-desk call times. To address this, Unisys turned to PTC, adopting PTC’s Service Knowledge Management and Field Service Management solutions to make service knowledge widely available across the organization.

PTC enabled Unisys technicians to access up-to-date service information at their fingertips, reducing needless dispatches, shortening help-desk interactions, and improving overall service efficiency and communication. The PTC deployment transformed how Unisys shares and evolves service knowledge, helping the company differentiate on service and increase growth opportunities.

Unisys

Larry Dunn

Vice President, Global IT Outsourcing Solutions