Case Study: Trane achieves smarter, more valuable building services with PTC Service Lifecycle Management

Trane Customers Get Better Air and More Value with Intelligent Services

Trane, a global leader in heating, ventilation and air conditioning and a brand of Ingersoll Rand, faced a shift from product-centric sales to a service-first model as customers demanded help operating buildings more efficiently and real-time access to service data. To scale this transformation across nearly 100 countries and some 2,000 technicians and capture higher-margin service opportunities, Trane partnered with PTC and adopted its Service Lifecycle Management solutions and smart, connected product strategies.

Using PTC’s Service Lifecycle Management and IoT-driven analytics, Trane turned raw equipment data into actionable, predictive insights that enable single-visit repairs with the right parts, proactive dispatching, and reduced downtime. PTC-enabled intelligent services produced measurable wins: Trane earned a higher-tier service contract for a ballpark by preventing skybox cooling failures and helped a movie-theater chain cut energy costs by nearly 10%, while improving uptime, enabling upsell and feeding service data back into product design.

Trane

Dane Taival

Vice President of Building Services and Customer Care