Case Study: Global Healthcare Company achieves 20% faster authoring and streamlined global service content with PTC

PTC Supports Healthcare Company’s Plans for Global Growth

Global Healthcare Company, a $11B healthcare firm with 37,000 employees operating in 100 countries, faced a need to reinvent how it creates, delivers, and updates service knowledge—especially to support rapid growth in non‑English markets. Seeking an end‑to‑end service and parts information solution tied to the product lifecycle, the company selected PTC to standardize global technical content and authoring processes using PTC technologies such as Windchill Service Information Manager (SIM), Arbortext Editor, Creo Illustrate, and integrations with PTC Axeda.

PTC implemented a consolidated, lifecycle‑aligned content environment and standardized workflows across business units, deploying the system initially to 50 users (with plans to onboard 500 more) and planning further rollouts of PTC InService and Windchill Service Parts. The deployment was completed on time and within budget and delivered measurable benefits: authors are at least 20% more efficient, a complex CAD‑to‑illustration task dropped from 40 hours to 45 minutes, and the platform enables better parts information, sBOMs, and expanded Internet of Things capabilities.