Case Study: JLG Industries achieves increased revenue and margins with PTC's Service Parts Pricing

JLG Industries - Customer Case Study

JLG Industries faced mounting competitive pressure in its replacement parts business and a legacy cost-plus approach managed across sprawling spreadsheets, making it difficult for a small pricing team to optimize pricing for roughly 140,000 service parts. To increase profit and revenue, improve data integrity, and remain customer-focused, JLG turned to PTC and its Service Parts Pricing (SPP) solution to replace manual processes and enable a market-adaptive pricing strategy.

By implementing PTC’s Service Parts Pricing, JLG moved from spreadsheets to a centralized, cloud-hosted system that used competitive data and category-specific rules to automate pricing (about 80% automated, 20% exception-managed). With only 29% of parts initially under SPP management, those parts outperformed legacy-managed parts in revenue growth and gross margin, the tool paid for itself in under 12 months, and a follow-up analysis projected a three-year cumulative value 60% higher than originally estimated—delivering increased revenue, profit, volume, scalability, and improved data integrity.

JLG Industries

Dali Ribeiro

Parts Pricing Manager