Case Study: Elekta achieves improved uptime and proactive remote service with PTC Connected Field Service

Elekta Advances their Connected Service and Product Offerings

Elekta, a Stockholm-based medical device manufacturer serving over 6,000 facilities, needed to reduce equipment downtime, standardize service processes, and protect patient treatments while staying competitive. To expand its connected service capabilities beyond its IntelliMax™ remote service program, Elekta partnered with PTC (together with ServiceMax) to implement Connected Field Service with remote access.

PTC’s Connected Field Service solution enabled remote access, predictive maintenance, and unified field workflows that increased remote resolutions and sped response times. Building on IntelliMax (which previously resolved 20% of issues without dispatch), the new program delivered more than 600 preventative actions in the first year—preventing interruptions for over 14,000 patients—while reducing unplanned downtime, improving first-time fixes, and creating new upsell opportunities.

Elekta

Daniel Kingham

Director of Remote Service Program