Case Study: Airbus achieves optimized spare-parts availability and strengthened market leadership with PTC Service Parts Management

Airbus Unit Leverages New Tools, Processes to Strengthen Market Leadership Position

Airbus created its Flight Hour Services (FHS) unit to meet airline demand for guaranteed airplane availability and spare parts, but rapid growth—part numbers grew sixfold and pool value twelvefold while coverage expanded to 170+ aircraft—outpaced spreadsheets and manual processes. To modernize pool management, Airbus selected PTC’s Service Parts Management software and engaged PTC Global Services for consulting and implementation.

PTC delivered the Service Parts Management solution along with process redesign, data‑management improvements, and a focused adoption program, completing the rollout in about seven months. The PTC-led program enabled better forecasts and supplier predictability and produced measurable savings: after three months FHS acted on 40% of system recommendations and identified ~3.3% of pool value for sale and ~2.8% for lease/standard exchange, putting Airbus a quarter of the way toward its first-year 5% optimization target.

Airbus

Louis-Dominique Bouclier

Head of Airbus FHS Pool Management