Case Study: Western Health Advantage achieves faster claims processing and HIPAA compliance with PSIGEN Software

Western Health Advantage Implements PSIGEN PSIcapture to Enforce HIPAA Compliance and Improve Customer Service

Western Health Advantage, a not-for-profit health plan serving multiple Northern California counties, faced growing paperwork and slow outsourced claims processing that created up to three-day turnaround times and frustrated staff. Needing a scalable, HIPAA-compliant capture solution that could be expanded beyond claims to departments like HR, compliance and finance, WHA evaluated options to bring scanning and indexing in-house with better reliability and faster access.

PSIGEN Software’s PSIcapture was implemented alongside OpenText Alchemy and Konica/Fujitsu scanning devices, deployed across 13 PSIcapture workstations. The PSIGEN Software solution cut scanning and indexing time by nearly half, enabled same-day claim availability (versus multi-day delays), improved quality control and spread to nearly every department, and integrated with eCopy for enhanced routing — delivering faster customer service and stronger HIPAA compliance.

Western Health Advantage

Pam Colin

Contracts Manager