Case Study: Silicon Valley Bank achieves instant document access and increased productivity with PSIGEN Software

Silicon Valley Bank - Customer Case Study

Silicon Valley Bank faced an inefficient, paper‑bound document system at its Santa Clara headquarters: loan and deposit files for over 4,000 clients were only accessible onsite, generating 75–100 retrieval requests a day that could take up to 15 minutes each and disrupting work for more than 1,200 employees. To modernize and go green, the bank partnered with PSIGEN Software and adopted its PSIcapture solution alongside Microsoft Office SharePoint Server and Konica Minolta scanner/copiers to move documents into an electronic workflow.

PSIGEN Software’s PSIcapture was deployed to scan, index and name documents (using barcode separator sheets) and publish them into multi‑level SharePoint libraries, giving employees worldwide instant access. The change eliminated manual retrieval requests, significantly reduced turnaround time for document requests, freed staff from time‑consuming filing tasks, improved customer service and supported greener practices across the bank.

Silicon Valley Bank

Ailesene Samatua

Ops Supervisor