Case Study: Digital Office Products achieves faster document access and reduced response times with PSIGEN Software

PSIcapture & PSIsafe Combine for Greater efficiencies at Digital Office Products

Digital Office Products, a McLean, Virginia office-equipment reseller, faced delays and frustration from storing electronically processed sales orders and invoices as paper files in cabinets. Remote sales reps routinely had to call the office for urgent document lookups, triggering manual searches and slow response times. To modernize retrieval and capture, Digital Office Products turned to PSIGEN Software and its PSIcapture and PSIsafe solutions.

PSIGEN Software implemented PSIcapture (with Table Extraction, the ACE classification engine, redaction and database lookups) to automatically match customers, extract data and migrate completed documents into the PSIsafe content repository. The combined solution eliminated time-consuming cabinet searches, reduced manual data entry and response/wait times, freed employees from repetitive tasks, and improved employee satisfaction — with scalability planned to extend faster document retrieval to the sales team.

Digital Office Products

Kaitlin McIntyre

Digital Office Products