Case Study: UK Civil Service achieves more inclusive, efficient recruitment with PSI True Talent

Improving the efficiency of job application screening

The UK Civil Service needed to improve the quality and efficiency of hiring across 41 departments while becoming the UK’s most inclusive employer. To meet these goals on a tight timeline, the Civil Service worked with PSI True Talent on a new multimedia situational judgement test (SJT) and online assessment platform that would be engaging, accessible, and relevant across roles and levels.

PSI True Talent delivered a mobile-first, item-banked assessment built with extensive expert input and accessibility testing. The solution was adopted by 50+ departments, completed by over a quarter of a million applicants, reduced adjustment requests from disabled test takers by 80%, and saved the Civil Service £3.5M in manual sifting costs between January 2017 and October 2018.

UK Civil Service

Paul Weldon

Principal Occupational Psychologist