Case Study: a large European payments business achieves a successful turnaround with psd Group

Senior Transformation Lead - Customer Case Study

The Group CTO of a large European payments business engaged psd Group to source an Interim Senior Transformation Lead. The customer faced a critical period, being behind schedule on its operational and economic performance, and required an expert to quickly analyze its business model and deliver a turnaround plan.

psd Group conducted a thorough search and benchmarking exercise within the payments and transformation sector to identify a highly experienced lead. The successful candidate delivered a robust turnaround plan, significantly reducing costs and headcount across Technology and Operations while improving customer centricity. Following this success, the interim lead was reengaged for a new assignment.