Case Study: a global technology company deflects 70,000+ support questions annually with Pryon RAG Suite

Pryon-Powered Chatbot Deflects Customer Questions

The global technology company, a division of one of the world's top three most valuable companies, faced significant customer support challenges. Serving over 20 million consumers, its extensive knowledge base was difficult to navigate, leading to high query volumes, long wait times for live support, and agents overwhelmed by low-tier tickets. To address this, the company turned to Pryon and implemented the Pryon RAG Suite.

Pryon implemented its RAG Suite to ingest thousands of documents and power a custom chatbot interface. The solution provided accurate, instant answers from a reliable source of truth. The results for the company were substantial, with Pryon's technology deflecting over 70,000 questions annually, increasing customer lifetime value by $1.7 million, and delivering 89% of responses that met internal quality standards with sub-second response times.