Case Study: a U.S. city improves multilingual citizen engagement with Pryon

Large Multinational Technology Company improves citizen engagement with Pryon and 2,500+ ingested URLs

A large multinational technology company was engaged by a U.S. city to solve a critical challenge: residents struggled to find information on a vast, monolingual city website. With 24% of the population not speaking English, this was a significant barrier to accessing essential services, leading to a surge in calls to the city's overwhelmed call center. The company partnered with Pryon to address this issue.

Pryon implemented its RAG Suite to power a multilingual GenAI digital assistant for the city. The solution ingested over 2,500 URLs from the city's website, enabling the assistant to provide immediate, accurate answers through an interactive avatar. This dramatically improved accessibility with multilingual voice and text support, increased citizen engagement, and delivered significant cost savings by reducing the burden on call center operators.