Case Study: a large federal agency achieves instant multilingual information access with Pryon RAG Suite

DoD Streamlines Information Delivery for Military and Civilians

A large federal agency within the Department of Defense faced a significant challenge as its military and civilian personnel struggled to find reliable information within its vast library of dense, multimodal content. Keyword searches were inefficient, leading to user frustration. To improve self-service access, the agency partnered with Pryon to implement an AI solution that prioritized security, accuracy, and scalability.

Pryon implemented its RAG Suite, which ingested thousands of documents to create a trusted content library and powered a custom multilingual chatbot. This solution delivers instant, verifiable answers in 80 languages. The results include providing over 1,000 answers monthly, saving an estimated 2,000 hours annually in information searching, and offering 24/7 support with sub-second response times.