Case Study: a U.S. city improves citizen engagement and multilingual access with Pryon’s GenAI digital assistant

Corporation Transforms Citizen Engagement for U.S. City

The customer, a large multinational technology company, was working with a U.S. city facing a challenge where residents struggled to access information on a dense, monolingual website. This was a significant barrier for the city's diverse population, nearly a quarter of whom do not speak English, leading to a surge in calls to the city's overwhelmed call center. The technology company partnered with vendor Pryon to address this.

Pryon implemented its RAG Suite to power a multilingual GenAI digital assistant for the city. The solution ingested over 2,500 URLs from the city's website, enabling the assistant to provide immediate, accurate answers through both voice and text in multiple languages. This dramatically enhanced information accessibility and citizen engagement for the city's diverse population.