Case Study: SEIU 775 Benefits Group improves behavioral health communication with PRR

SEIU 775 Benefits Group conducts 47 multilingual interviews with PRR to improve mental health benefits use

The customer, SEIU 775 Benefits Group, faced a challenge where its members, in-home health caregivers, were not utilizing available mental health benefits despite experiencing high levels of stress. The vendor, PRR, Inc., was engaged to use its research and insights services to understand the cultural and linguistic barriers preventing access to this critical support.

PRR, Inc. conducted 47 multilingual interviews to identify key barriers like stigma and ineffective messaging. The solution delivered culturally sensitive, actionable recommendations for improved communication. This enabled SEIU 775 Benefits Group to conduct more effective outreach across diverse language groups, positioning them to increase awareness, reduce stigma, and ultimately boost utilization of their behavioral health services.

SEIU 775 Benefits Group