Case Study: Voices.com streamlines visitor management and boosts front-desk efficiency with Proxyclick

Voices.com’s office move marks a new chapter by streamlining their eco-system of visits

Voices.com, a leading marketplace that connects businesses with professional voice talent and manages some 400,000 registered users, moved into a new 45,000 sq ft headquarters in London, Ontario and began welcoming about 200 on-site visitors per month. As hiring and client visits grew, their front desk became a bottleneck: the executive assistant couldn’t always greet guests, hosts were hard to locate across the large office, and manual sign-ins and notifications wasted time and created friction.

Implementing Proxyclick gave visitors self check-in, automated host notifications, and a dashboard of expected arrivals, letting reception prepare and hosts be alerted instantly. The result: a smoother, more professional visitor experience that supports Voices.com’s brand, saves roughly three team-hours a day, and lets reception staff be away from the desk for extended periods (from under 3 minutes to 2+ hours) while keeping visits organized.

Voices.com

David Ciccarelli

CEO, Voices.com