Case Study: Lucozade Ribena Suntory achieves streamlined visitor management and frees up reception staff with Proxyclick

Lucozade Ribena Suntory follows through on innovation at every level

Lucozade Ribena Suntory, a leading UK soft‑drinks manufacturer known for brands like Lucozade and Ribena, faced an inefficient, paper‑based visitor process across its London office and factory site. With visitors logged in a paper book, hosts notified by reception calls or emails, and visits tracked manually in Excel, the company’s “Yatte Minahare” culture of innovation prompted IT and reception to look for a modern, streamlined solution.

They piloted Proxyclick and found it easy to set up and customise, moving check‑ins to a digital flow that enforces NDAs and safety agreements, enables SMS contact, and gives real‑time visibility of who’s on site. The rollout freed a full reception role for other duties, improved guest experience and security at the Coleford plant, and is expanding to international offices (Netherlands, Italy), while earning recognition in the 2019 PFM Awards.

Lucozade Ribena Suntory

Muhammad Khan

IT Consultant