Case Study: Westland District Council achieves increased security and improved visitor experience with Proxyclick

Increasing security and improving visitors' experience at Westland District Council

Westland District Council, a 50‑employee local government office in Hokitika, New Zealand handling up to 300 visits per month, struggled with visitors bypassing reception and no reliable way to know who was in the building. That created a clear security gap and made it difficult to manage hosts and visitor movements.

They ran a trial of Proxyclick and installed an iPad kiosk with a wireless printer, making check‑in mandatory and using QR codes for pre‑registered guests. The system sends instant host notifications, manages parcel deliveries, and provides daily and monthly visitor reports — improving building security, streamlining reception tasks, and earning positive feedback from visitors and staff.

Westland District Council

Peter Oliver

Information Services Manager