Case Study: Euphoria Telecom achieves faster sales processing and saves 2 hours/day with ProWorkflow

Euphoria Telecom - Customer Case Study

Euphoria Telecom, a South African cloud‑hosted VoIP PBX provider, needed a project management system to manage sales handoffs through admin to production and ensure many repeatable steps weren’t missed. After trying several tools, they required clear project stage visibility, task templates, customizable user access, and a way to keep sales and production teams in sync.

They chose ProWorkflow for its integrated time tracking, contractor logins and project templates, plus responsive customer support. Implementation took about a week; templates now enforce process steps, saving roughly two hours a day, improving customer service, enabling a leaner team, and providing strong reporting that’s become important to their operations.

Euphoria Telecom

Batya Blankers

Operations Coordinator