Case Study: a senior living network improves exclusion monitoring accuracy with ProviderTrust

Special Investigations Unit returns to ProviderTrust for 20,000 exclusion checks after missed hire flag

The Special Investigations Unit, a network of senior living communities, faced a challenge with its exclusion monitoring after switching from ProviderTrust to a lower-cost vendor. The new vendor provided poor quality results and unverified potential matches, which consumed excessive time and resources for the compliance team to manually investigate, ultimately negating any initial cost savings.

Returning to ProviderTrust's Exclusion Monitoring solution provided the necessary partnership and expertise. ProviderTrust's team ensured data accuracy and helped interpret results, which was proven when they immediately identified a critical exclusion that the other vendor had missed on a new hire, preventing a potential safety issue. This result validated the client's decision and provided them with greater confidence in their compliance screening.

Special Investigations Unit