Case Study: Trainer1 achieves scalable, cost-effective customer support and increased sales with Provide Support Live Chat

Trainer1 switches to Provide Support from a competitor for better usability and lower costs

Trainer1, a London-based e-learning consultancy serving multinational and SME clients, needed a more usable and lower-cost live chat solution to help a small team respond instantly to hundreds of demanding customers, monitor website traffic, and convert visitors to buyers. Trainer1 switched from a competitor to Provide Support Live Chat to improve usability, reduce costs, and extend real-time customer support across every site page.

Provide Support Live Chat was implemented site-wide, giving Trainer1 a real-time console with visitor details (IP, referrer, browser, world map), live chat to guide customers to purchase pages, and lead capture for follow-up. The system lets six staff support what would otherwise require many more employees, has helped Trainer1 handle roughly 700–800 clients over several years, sharpen marketing by watching traffic live, increase conversions through on-page assistance, and provide after-hours support — delivering measurable cost and efficiency gains for Trainer1.

Trainer1

Neil Lasher

Managing Director